A new channel or tool is worth examining when it changes something important about how your customers find, evaluate or buy from you.

Why the topic matters now

Are people asking different questions? Has a useful source of enquiries weakened? Is a competitor making a decision easier? Those observations provide a better starting point than a list of trends.

Identify what has changed for your customers.

Test within your capacity

Choose a change you can implement and review properly. Define the useful outcome and what you will pause to make time. A trend does not deserve investment simply because it is new.

Choose what to pause before adding work.

Put the idea to work

Identify what has changed for your customers. Choose what to pause before adding work. Set the evidence that would make the test worthwhile.

Novelty alone does not justify an investment.