Make repeat business the default

After the first sale, we focus on simple, proven steps: smooth onboarding, quick support, post-purchase check-ins, review requests, reorder/subscription options, and friendly reminders (service dates, expiring quotes, parts, renewals). We add helpful content and offers that fit each customer—in English and French—so you stay useful and top of mind.

We track what matters: repeat rate, churn, revenue per customer, response times, and review volume/score. Light automations (email/SMS), clear renewal playbooks, and win-back flows bring people back without wasting budget. Examples: maintenance reminders and parts kits (manufacturing/construction), post-stay offers (hospitality & tourism), menu/product updates and loyalty (food & beverage), release notes and expansion plays (SaaS), progress nudges and intake reminders (education).

Choose how we work: Coaching (we guide your team), Flex/Hybrid (share the work), or Done-for-You (turnkey).