Search features change. Your customers still need accurate answers, clear service information and a site they can use.

Why the topic matters now

Make important pages accessible, give them a distinct purpose and answer the relevant question. Use internal links to help people find related information. Keep service descriptions and evidence current.

Check the most important commercial pages.

Investigate changes with context

When performance moves, look at pages, queries, markets and dates. Check technical changes and enquiry quality before assuming a new search feature explains everything. Improve the weakness you can identify.

Compare relevant periods and recent site changes.

Put the idea to work

Check the most important commercial pages. Compare relevant periods and recent site changes. Fix the weakness you can identify.

A new search feature is not proof of the cause of a decline.